Information Desk

Our Experience Planners and Coordinators have explored these islands many times and in some cases, lived on them. So who better to help you plan your trip?

Soca Islands currently offer four types of travel experiences in the Caribbean.

Carnival in the Caribbean
Get ready to Fete + J’ouvert + Mas + Cool Down. Welcome to a week of non-stop feting (partying), which concludes with some of the greatest street parades in the world. Let Soca Islands give you a Carnival experience like no other. Join us as we celebrate life, love and unity in breathtaking costumes, extravagant feathers and party as one big family; dancing in the streets to the sweet sound of Soca music from sun up till sun down.

Culture+Festivals
Celebrate with the locals during your three to five night experience pegged to a national event or holiday: music and art festivals; religious festivals; food and drink festivals. From Reggae to Dancehall to Soca, the Caribbean offers so much to choose from. For the avid music enthusiast, you will have the option to partake in some of the best music festivals and concerts all over the Caribbean. You will get the opportunity to immerse yourself in some good music, good food and that overall pure, infectious Caribbean energy.

Adventure Travel
Calling all adrenaline junkies, thrill seekers and adventurers! Enjoy a six-day/five-night experience curated just for you to explore the natural features found in the Caribbean. Each Adventure Travel package offers you a list of fun and exciting activities you can partake in on the islands. Whether you love to catch the best waves or hike up the highest mountains or go cliff jumping in majestic waterfalls; there is an option for everyone.

Need a Customised Caribbean Travel Experience?
Soca Islands can also help you plan leisure and corporate travel experiences in the Caribbean such as

• Team retreats
• Incentive travel
• Bachelor/bachelorette parties
• Birthday celebrations
• Honeymoons and engagements
• Family reunions
• Gaycations

If you still have more questions please send an email to [email protected] or send a WhatsApp message to +18683882937!

Each Soca Islands experience is deigned for you to

• Create lifetime memories. Every day on your Soca Islands experience will offer something new; new people, new places, new adventures.
• Discover friendships. You won’t just meet new people, you will become family with the other individuals joining you on this experience.
• Experience a different point of view. Your experience with Soca Islands is sure to give you a unique and exciting outlook on life’s endless possibilities.

Every Soca Islands’ experience includes:

• Accommodations to suit your preference and budget.
• Airport transfers.
• Ground transportation to and from all the events on your Soca Islands itinerary.
• Welcome package from Soca Islands.
• Meet and greet event where applicable.
• Experienced Soca Islands concierge team.
• Caribbean vibes and energy.
• Culinary experiences.
• Nightlife experiences.
• Tours to some of the most beautiful places in the Caribbean.

If you still have more questions please send an email to [email protected] or send a WhatsApp message to +18683882937!

Is travel insurance included in any of the experiences?
No, travel insurance is not included and it is required that you purchase travel insurance. Click here to purchase travel insurance.

Passports and VISAS?
It is your responsibility to have valid travel documents. You must ensure that you have a valid passport and any necessary visas to enter any country you are visiting, including transit stops, prior to your departure. We do not accept any responsibility if you cannot travel because you have not complied with these requirements.

Who will pick me up from the airport?
You will be greeted by a Soca Islands Experience Ambassador upon arrival at the airport at the final destination.

Are the Islands safe?
Your safety is our NUMBER ONE PRIORITY. Our team comprises persons trained in security management, and First Aid.

Can I get transportation to go to other places not listed on my Soca Islands itinerary?
Yes, we can provide you transportation to other events at an additional cost.

Do you offer payment plans?
In the event you are unable to pay for your experience in full, you can use our simple payment plan. More information can be found here – https://socaislands.com/frequently-asked-questions/#payment-process.

Are meals included?
Breakfast is included at our hotel partners ONLY. You are responsible for arranging additional meal unless stated otherwise in the description of our experiences.

Will there be time to rest?
It is recommended you try to sleep in between the activity schedule.

Can I use my cell phone there?
Yes you can. Be sure to contact your mobile phone provider and confirm international roaming/texting is added to your phone prior to your trip.

What should I pack?
Click here to learn more.

Disabilities?
It is important that you tell us about any special needs and requirements so that suitable arrangements can be made. Soca Islands cannot be held responsible (and will not compensate you) if you fail to tell us about special needs/requirements that may impact upon your experience.

If you still have more questions please send an email to [email protected] or send a WhatsApp message to +18683882937!

What are the costs and how do payments work?
You can pay the entire cost of your experience in one lump sum. Alternatively, payments can be made in installments and must be made by the following deadlines.

Your 15% deposit is due upon booking, followed by 35% of the total cost due 30 days after booking, and the remaining 50% due 60 days before your trip. Bookings made between 90 and 60 days before the start date of the experience, 50% of the total cost of the experience must be paid upon booking. Bookings made between 60 days and 30 days before the start date of the experience, 100% of the total cost of the experience must be paid upon booking.

Which methods of payment are accepted if I want to book?
We accept all major credit cards: Visa, Mastercard, American Express and Discover. You can also make your payment using the Zelle Quickpay app. When paying with Zelle Quickpay, please use the following information.

• Name: Soca Islands
• Email address: [email protected]
• Memo: Include the order number of the experience for which you are paying

When is the deadline to pay my initial deposit?
There is no deadline as such, however, there are limited spaces on each experience. Therefore it is in your best interest to secure your place with us as soon as possible.

How do I pay my installments?
You may login to your SOCA ISLANDS account at any time to make a payment towards your package, or you can send your payments via Zelle Quickpay.

Are there any hidden costs?
There is an online booking fee on all online credit card payments via our website. This fee is usually 2.9%  plus 30 cents. Hotels may charge a relatively small amount of $20 to $50 per room upon arrival known as a Tourism Fee. Hotels may also charge a refundable deposit for incidentals.

Problems with Payments
If your credit card payment is declined, please contact your bank to check with them for possible reasons for this. If you still have trouble making payments, please use another card or contact [email protected]. If you will not be able to make an installment due date, please contact us at [email protected] and let us know in advance so that we can see what we might be able to do to help you.

If you still have more questions please send an email to [email protected] or send a WhatsApp message to +18683882937!

Payment Terms
We make life a little less painful by asking for payments in three installments. Your 15% deposit is due upon booking, followed by 35% of the total cost due 30 days after booking, and the remaining 50% due 60 days before your trip. Bookings made between 90 and 60 days before the start date of the experience, 50% of the total cost of the experience must be paid upon booking. Bookings made between 60 days and 30 days before the start date of the experience, 100% of the total cost of the experience must be paid upon booking.

Refunds, Transfers and Cancellations
Should you decide to cancel your booking within the first 48 hours, we can refund payments made by you. Unfortunately, should you cancel your booking after 48 hours, NO PART of your payments can be refunded – so keep this in mind when making a booking (i.e. ensure that your whole crew is able/willing to pay so that you don’t make a payment before your friends and find you are out of pocket).  If you change or cancel your booking you will not get a refund or credit to use for a future activity. This policy will apply regardless of COVID-19, subject to any local consumer laws. You may transfer your reservation to another customer; the financial value of your reservation or payments is NOT transferable.

No Chargebacks
You agree and understand that the charges on a credit card are irrevocable, undisputable, indisputable and may not be charged back, contested or challenged now or in the future. Doing so is a material breach of this agreement for which Soca Islands would be entitled to attorney fees, costs and fees associated with addressing a chargeback in addition to the amount challenged. Should you not pay the amount submitted by Soca Islands for the cost of the chargeback within 30 days after Soca Islands has submitted its amount of cost due to you contesting a charge, the charges will be turned over to a collection agency. Soca Islands shall have at its sole disposal any other legal remedy it independently chooses to pursue any collection against you for the cost of the chargeback. You further agree that proof of purchase by Soca Islands is all that is necessary to establish to the credit card agency or banking institution to deny a chargeback to you.

Please refer to our terms and conditions for more information – click here to view our terms and conditions.

If you still have more questions please send an email to [email protected] or send a WhatsApp message to +18683882937!

At Soca Islands, the safety of our clients is priority “numero uno” and concern and we will act immediately to make sure no one’s safety is ever at risk. We want clients to always feel comfortable throughout their Soca Islands experience, so here are the ways in which we ensure that all of our Islanders feel safe and supported while participating in our experiences.

• Local Support Team
  Every Soca Islands experience is supported by a dedicated operations team for the entire duration of the program including on flights between destinations. Not only do they ensure our operations on the island run smoothly, but they also support our clients if any issues or emergencies arise.
• Community Support
  All participants are required to agree to Soca Islands’ Code of Conduct prior to starting their experience. This agreement is so that each member of our community is expected to treat others with the utmost respect and support each other throughout the program.  Our code of conduct policy can be found here – https://socaislands.com/legal-stuff/#customer-terms
• Ripcord Rescue Travel Insurance
  As a client you have the option to be covered under Ripcord Rescue Travel Insurance, a single integrated program the best evacuation and rescue with the premier travel insurance coverages designed for adventurers.

If you have a complaint whilst on your experience, please address your complaints to a member of the Soca Islands local operations team at the earliest possible opportunity as many complaints can be solved on the spot. If you cannot get a prompt resolution from the local operations team, it is essential that you report your complaint to the main office immediately by emailing [email protected].

If you still have more questions please send an email to [email protected] or send a WhatsApp message to +18683882937!

What should my Travel Insurance policy cover?

At Soca Islands, we understand the importance of flexibility and protection when planning your travels. We strongly recommend travelers purchase a comprehensive travel insurance plan that covers cancellations for any reason (CFAR). This will allow you to travel with confidence, knowing that your journey is safeguarded against unexpected challenges. Please note that most insurance providers require that you purchase the appropriate insurance within 20 days of making your initial trip deposit.

Here’s what your comprehensive travel insurance should cover:

1. Trip Cancellation: Your insurance policy should include Cancellations For Any Reason benefits, which allows you to cancel your trip and receive reimbursement for your prepaid expenses. Some scenarios that can be covered by Cancel For Any Reason benefits, but not standard Trip Cancellation benefits:
   • Worry or fear over travel because of COVID-19 or other safety concerns
   • You change your mind about going on the trip completely and would rather stay home
   • Unexpected family situation
   • Moving or starting a new job the week you were supposed to travel
   • Getting called up for Military training or deployment
   • You and your traveling companion no longer want to travel together
2. Trip Interruption: In case your trip gets interrupted due to unforeseen circumstances, such as a medical emergency, your insurance plan should ensure that you are reimbursed for the unused portion of your trip.
3. Emergency Medical Expenses: Your insurance policy should provide coverage for medical emergencies that may arise while you are traveling. This includes hospitalization, doctor’s visits, prescription medications, and medical evacuation if necessary.
4. Travel Delay: If your travel plans are delayed due to reasons beyond your control, such as bad weather, your insurance should cover additional expenses like accommodation and meals during the delay.
5. Baggage Loss or Delay: In the unfortunate event that your baggage is lost, stolen, or delayed during your trip, your travel insurance should offer compensation for the replacement of essential items and clothing.
6. Emergency Assistance: Your insurance provider should offer 24/7 emergency assistance services to help you navigate challenging situations while traveling, including medical referrals, legal assistance, and coordination of emergency evacuation.
7. Travel Accidents: Your insurance plan should provide coverage in the event of accidents during your trip.
8. Trip Termination: If you are forced to terminate your trip due to an unexpected event,  your insurance policy will help you recover the non-refundable portion of your trip costs.

Purchase Travel Insurance

Soca Islands is proud to announce its collaboration with Redpoint Resolutions, offering travelers an all-encompassing travel insurance plan that ensures peace of mind during their journeys. This travel insurance not only safeguards your trip but also provides coverage for various unforeseen circumstances, including cancellations for any reason (CFAR).

Ripcord Rescue Travel Insurance ^{[BUY NOW]}

• Trip cancellation/interruption/delay coverage
• Primary medical expense coverage up to $100,000, emergency dental, and baggage loss coverage
• Medical evacuation from point of illness or injury to your home hospital of choice
• 24/7 travel assistance

Cavalry Elite Travel Insurance ^{[BUY NOW]}

• Trip cancellation/interruption/delay coverage
• Primary medical expense coverage up to $100,000, emergency dental, and baggage loss coverage
• Medical evacuation from the nearest medical facility to your home hospital of choice
• 24/7 travel assistance

Harbor Travel Insurance ^{[BUY NOW]}

• Trip cancellation/interruption/delay coverage
• Primary medical expense coverage up to $100,000, emergency dental, and baggage loss coverage
• Medical evacuation from current facility to the nearest appropriate facility if deemed medically necessary by attending physician
• 24/7 travel assistance

For more information, feel free to contact your SOCA ISLANDS rep, send an email to [email protected], or call/WhatsApp +18683882937.

Have a question about a Soca Islands Caribbean travel experience that isn’t on this page? Drop it in an email to the waterfalls of knowledge that is our friendly customer service team. They’ll be happy to assist and should get back to you within 12 hours. Reach them at [email protected]. You can also call or send a message via WhatsApp to any of the numbers below.

All locations:
Roger: (868) 388-2937

Miami:
Tarquin: (954) 261-2653