Community Manager Intern

Team: Marketing and Communications
Location: Remote/At-Home
Duration: 3 months, 20 hrs monthly

Minimum Qualifications

• Enrolled in a four-year college program.
• Ability to commit to a six-month internship.
• Excellent communicator and team player.
• Access to a computer, mobile device and a reliable Internet connection.

Preferred Qualifications

• Experience with social media technologies.
• Experience working in social media, marketing, community management, or customer support.
• Ability to navigate complex and sensitive situations involving public communications.
• Experience in managing online communities (e.g. blogger or YouTube creator engaging with fans/audience).

About the Job

You are going to help us build, grow and manage an online community. You have a love for helping people, and connecting people to solutions makes your heart sing. You build brand loyalty and communicate our value to customers by creating and implementing programs that connect them, and help them learn from one another. This is a paid internship that will require approximately 20 hours (or ~2.5 days) / week commitment.

Responsibilities

• Assist in developing and engaging a community of like-minded travelers.
• Implement strategies to ensure that users receive a timely response.
• Foster and build on relationships with community power users and influencers.
• Develop analytics from the community to drive user engagement and issue resolution.
• Drive the strategy and execution of community management initiatives across multiple platforms.

Minimum Qualifications

• Enrolled in a four-year college program.
• Ability to commit to a six-month internship.
• Access to a computer, mobile device and a reliable Internet connection.
• Ability to conceive fresh and appealing ideas for new content that establishes or supports the company’s brand identity.
• Excellent written communication skills with a good command of the English language.

Preferred Qualifications

• Basic technical knowledge of MS Office and WordPress.
• Experience working in social media, marketing, community management.
• Ability to navigate complex and sensitive situations involving public communications.
• Expertise with using SEO best practices to write creative copy that includes effective keyword placement.

About the Job

You’re our resident wordsmith; overseeing the content presented on our websites and blogs, and keeping it fresh, informative, appealing and relevant. and you are responsible for creating, editing, posting, updating, and occasionally cleaning up outdated content. This is a paid internship that will require approximately 20 hours /month commitment.

Responsibilities

• Identify new content opportunities and explore ways to repurpose existing content throughout the site.
• Research, source, write and edit interesting content to be published for our audiences
• Work with the Community Manager to craft and send out email newsletters, promotions, and online outreach campaigns.
• Implementing changes to the site’s layout and content based on website analytics and usability testing.

Minimum Qualifications

• Enrolled in a four-year college program..
• Ability to commit to a six-month internship.
• Demonstrated customer service skills.
• Excellent communicator and team player.
• Access to a computer and a reliable Internet connection.

Preferred Qualifications

• Demonstrated interest in travel.
• Personal travel experience.
• Effective analytical skills, with the ability to take on highly strategic and challenging business problems.

About the Job

You are the rockstar of the Islands. This is an amazing opportunity to assist customers curate and enjoy their dream vacations. This is a commission-based role for persons who are enthusiastic about travel in general; Caribbean travel in particular. You will be paid 3% (up to $150 USD) commission for each confirmed sale (average online booking value is $2,200 USD). For example, if your referral leads to a group of five persons booking a reservation worth $2,200 for each member in the group, your commission is $330. In addition to leads you cultivate on your own, you will be provided a leads generated via our website and other online and offline spaces.

Responsibilities

• Promote and sell standard and customised Soca Islands’ travel experiences to both qualified and unqualified leads.
• Manage customer and booking information using Soca Islands’ customer portal.
• Advise clients of international travel requirements such as visas, passports and immunizations.
• Provide support for customer service and technical issues.
• Practice Soca Islands standards in delivering customer service including telephone and email etiquette, and follow customer service escalation procedures.

Minimum Qualifications

• Enrolled in a four-year college program.
• Ability to commit to a six-month internship.
• Access to a computer, mobile device and a reliable Internet connection.
• Experience with and access to industry standard design tools (e.g. Photoshop, Illustrator, Sketch).
• Portfolio that demonstrates design experience.

Preferred Qualifications

• Experience with website, web app and mobile app design.
• Experience with video editing software.
• Strong communication skills and the ability to build good working relationships.
• Self-motivated, able to prioritize and manage workload and meet critical project deadlines.

About the Job

You’ll delight internal and external users with designs that inspire, engage and excite them. You want everything to be beautiful, maybe even perfect. This is a paid internship that will require approximately 20 hours /month commitment. You will take part in a complete marketing experience as you participate in every facet of the product journey.

Responsibilities

• Collaborate with multiple teams in the production of digital, visual creative materials, including original social, blog, and website content.
• Design recurring and one-off emails, social ads, and web banners.
• Assist in branding projects from conception to creation.
• Building and polishing proposals and decks for our teams.
• Contributing to weekly team meetings to discuss opportunities, challenges, etc.
• Present creative work to stakeholders and collaborate with teams in an ambiguous environment.

Minimum Qualifications

• Enrolled in a four-year college program.
• Ability to commit to a six-month internship.
• Excellent communicator and team player.
• Access to a computer, mobile device and a reliable Internet connection.

Preferred Qualifications

• Experience managing social media channels.
• Social media community management experience.
• Experience with social media technologies.
• Experience with email marketing software.

About the Job

This is an awesome opportunity for someone early in their social career looking to make an outsized impact and be part of a growing startup. This is a paid internship that will require approximately 20 hours /month commitment. You will take part in a complete marketing experience as you participate in every facet of the product journey. As a Social Media Community Manager Intern, you’ll contribute your experience in and passion for social media marketing, leading social editorial and community management plans for Soca Islands. You’ll collaborate with team members to bring compelling digital stories to travelers and influencers across social channels.

Responsibilities

• Deliver on the social media strategy and execute across all Soca Islands managed social media channels.
• Establish and manage editorial content calendar and messaging, while collaborating with both internal stakeholders and external partners to develop content that nurtures all stages of our purchase cycle.
• Uphold Soca Islands’ social voice consistently across all social media channels.
• Posting content across all Soca Islands’ social media channels.
• Create and drive campaign strategies to increase social engagement and sentiment with a global audience of travelers and influencers.
• Build partnerships with select influencers to drive brand awareness and reach.
• Track social performance using analytics and provide insights for future initiatives.